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Emotional Intelligence

The aim of this Training is to define emotional intelligence and identify key skills for understanding and managing emotions effectively.

Key points

  1. Defining Emotional Intelligence
    • Self-awareness and self-regulation
    • Motivation and empathy
    • Social awareness and rapport
  2. Developing Self-Awareness
    • Identifying personal emotions
    • Understanding triggers and reactions
    • Building self-confidence
  3. Self-Regulation and Impulse Control
    • Managing stress and anxiety
    • Thinking before reacting
    • Staying composed under pressure
  4. Motivation and Achievement
    • Setting personal goals
    • Using failures as learning
    • Maintaining optimism and grit
  5. Empathy and Social Skills
    • Active listening to understand others
    • Respecting diverse viewpoints
    • Resolving interpersonal conflicts
  6. Making Responsible Decisions
    • Considering ethics and consequences
    • Balancing self-interest and greater good
    • Admitting mistakes and showing accountability
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